Terms of Service

Welcome to PupTrace! These Terms of Service (“Terms”) govern your use of the PupTrace website puptrace.com (the “Site”) and the purchase of products from our Site. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.

• By accessing or using the Site, and by purchasing products from PupTrace, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return Policy, which are incorporated herein by reference.
• If you do not agree to these Terms, you must not use our Site.

• Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use our Site and purchase products. By using our Site, you represent and warrant that you meet these eligibility requirements.
• Account Registration: You may be required to register an account to access certain features or place orders. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activity that occurs under your account.
• Acceptable Use: You agree to use our Site for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of the Site. Prohibited activities include, but are not limited to:
  • Violating any applicable laws or regulations
  • Infringing upon intellectual property rights
  • Transmitting viruses or harmful code
  • Collecting personal information of other users without consent
  • Interfering with the operation of the Site

• Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, pricing, or other content on the Site are error-free, complete, reliable, current, or accurate. Colors may appear differently depending on your monitor settings.
• Pricing: Prices for products are subject to change without notice. We reserve the right to correct any pricing errors. In the event of a pricing error, we will contact you for instructions before shipping your order or cancel the order and notify you of such cancellation.
• Product Availability: Product availability is subject to change without notice. We make every effort to display accurate stock levels, but occasionally items may be out of stock. If an item you ordered is out of stock, we will notify you and offer alternatives, such as a refund or a similar product (if available).

• Order Acceptance: Your order constitutes an offer to purchase products from us. Order confirmation emails do not constitute acceptance of your order. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.
• Payment: We accept various payment methods as indicated on our Site. You represent and warrant that you are authorized to use the payment method you provide and that the payment information you submit is accurate and complete.
• Order Modifications and Cancellations: You may be able to modify or cancel your order within a limited time frame after placement. Please contact customer service immediately if you need to make changes. Once an order has been processed and shipped, modifications or cancellations() may not be possible.

Our Shipping Policy, which is incorporated herein by reference, governs the shipping and delivery of products. Please refer to the Shipping Policy for details regarding processing times, shipping methods, costs, delivery estimates, and other shipping-related information.

Our Return Policy, which is incorporated herein by reference, governs returns and refunds. Please refer to the Return Policy for details regarding eligibility, procedures, and conditions for returns and refunds.

• Site Content: All content on the Site, including but not limited to text, graphics, logos, images, videos, software, and code, is owned by PupTrace or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• Limited License: We grant you a limited, revocable, non-exclusive, and non-transferable license to access and use the Site for your personal, non-commercial use, subject to these Terms. You may not reproduce, modify, distribute, display, perform, or otherwise use any content on the Site for commercial purposes without our express written consent.
• Trademarks: “PupTrace” and our logos and other trademarks are trademarks of PupTrace. You may not use our trademarks without our prior written permission.

• User-Generated Content: Our Site may allow users to submit content, such as pet photos, stories, reviews, or comments (“User Content”). You retain ownership of your User Content.
• License to User Content: By submitting User Content to our Site, you grant PupTrace a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display your User Content in any media, for any purpose, including commercial purposes, without any compensation to you.
• User Content Responsibility: You are solely responsible for your User Content and represent and warrant that you have all necessary rights to submit your User Content and grant us the license described above, and that your User Content does not violate these Terms, any applicable laws, or the rights of any third party.
• Content Moderation: We reserve the right, but not the obligation, to monitor, review, edit, remove, or refuse to post any User Content that we believe violates these Terms or is otherwise objectionable.

• THE SITE AND ALL PRODUCTS AND SERVICES OFFERED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
• PUPTRACE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE F()REE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• PUPTRACE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE SITE, INCLUDING BUT NOT LIMITED TO PRODUCT DESCRIPTIONS, PRICING, AND USER CONTENT.
• YOUR USE OF THE SITE AND ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SITE IS AT YOUR SOLE RISK.

• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PUPTRACE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE ()SITE, OR THESE TERMS OF SERVICE, EVEN IF PUPTRACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• IN NO EVENT SHALL PUPTRACE’S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, ANY PRODUCTS OR SERVICES O()BTAINED THROUGH THE SITE, OR THESE TERMS OF SERVICE EXCEED THE AMOUNT YOU PAID TO PUPTRACE FOR THE PRODUCTS OR SERVICES IN QUESTION.
• SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES. THEREFORE, SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless PupTrace, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the Site, your User Content, your viol()ation of these Terms, or your violation of any rights of any third party.

• We reserve the right to modify these Terms of Service at any time. We will post the updated Terms on our Site and indicate the “Last Updated” date.
• Your continued use of the Site after the posting of revised Terms constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically for any changes. For significant changes, we will provide more prominent notice, such as via email or a website banner.

• If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
  • [email protected]